FAQ

DELIVERY & SHIPPING

How much does delivery cost?

Each Standard delivery is priced at $4.10.

What is the estimated delivery time?

Our standard delivery lead time is 2-3 days.


Can I track my order?

Certainly, you can track your order by contacting our logistics partner, Qxpress.

Track your delivery information: Click Here

For all other tracking assistance, please email us at hello@theteatide.com or WhatsApp us at +65 8896 0271.

Do you offer International Shipping?

Absolutely! We're excited to share our products worldwide and will ensure your package reaches you as quickly as possible. If you're unable to find the delivery costs for your country, feel free to send us a message at hello@theteatide.com or WhatsApp us at +65 8896 0271. And we’ll get back to you with the final shipping details! 

How can I change my shipping information?

To change your shipping information after placing an order, please contact our customer support at hello@theteatide.com or drop us a WhatsApp at +65 8896 0271. Shipping information changes may affect delivery times.

What should I do if my order hasn't arrived within the estimated delivery time?

If your order has not arrived within the estimated delivery time, please reach out to our customer support team at hello@theteatide.com or drop us a WhatsApp at +65 8896 0271 for assistance.

What if I received a damaged or incorrect items?

We apologize for any inconvenience. Please contact us immediately at hello@theteatide.com or drop us a WhatsApp at +65 8896 0271, and we will assist you in resolving the issue.

Can I schedule a specific delivery time?

Unfortunately, we cannot accommodate specific delivery time requests. However, you can track your order with Qxpress for real-time updates on your delivery status.

Do you offer express or same-day delivery?

Currently, we do not offer express or same-day delivery options. Our standard delivery time is 2-3 days.

How can I contact Customer Support for Shipping Inquiries?

For shipping inquiries or assistance, please email us at hello@theteatide.com or drop us a WhatsApp at +65 8896 0271.

 

PRODUCTS & RESTOCK

Interested in placing a larger order? We're all for it!

Simply drop us a message at hello@theteatide.com or drop us a WhatsApp at +65 8896 0271, and we'll team up with you to ensure you get exactly what you're looking for. We're here to make your bulk order experience smooth and satisfying!

 

RETURNS & EXCHANGE

What is your Return Policy?

While we are confident in the quality of our products, please note that we are unable to process returns for our products. These particular items are considered final sale.

 

PAYMENTS

Wondering about payment options? We've got you covered!

You can use any major credit card—Visa, Mastercard, or American Express. And hey, if you're an ApplePay fan, we've got that option too!

Making sure you get your teapots fix is our top priority, and we aim to make the process as smooth as possible.

Encountered a hiccup with your payment?

No big deal, it happens to everyone. Here are a couple of reasons it might have occurred

  • Internet Glitch: Sometimes, the internet has its off days.
  • Card Decline Drama: Your card might be having a diva moment.

For a seamless checkout, make sure your internet connection is strong and steady before hitting that pay button. If issues persist, snap a screenshot of the error message and shoot it over to us. We'll work our magic to sort things out! And if you're unsure about your payment status, just pop over to your order history page to double-check. We've got your back!